Order or shipping question?
Tracking, delivery times, customs, returns.
Shipping Policy →Operator queries, warranty requests, partnership filings, press, and per-lot Certificate of Analysis requests are all routed through a single inbox. Response SLA: one business day.
Operator queries regarding orders, warranty, shipping, and product use are submitted via the contact form. Include unit order number where applicable. Response SLA is one business day; mean observed turnaround is below 8 hours during operating window.
| Hours | 24/7 |
|---|---|
| Weekend | Answered Monday morning |
| Response SLA | 1 business day (typically same day) |
| COA requests | Include your batch number |
| Press & partnerships | Use the same channel; mark subject as PRESS |
Email: [email protected]
Common operator queries route to the corresponding policy document. Consult the relevant document below before opening a support request.
Tracking, delivery times, customs, returns.
Shipping Policy →Dose, ingredients, interactions, timing.
Read FAQ →60-day money-back. No bottle required.
Return Policy →